We were very pleased with Derek. Called us 20 Min before he came. Took care of the problem with my dryer quickly. I used the dryer the same day and it worked great. I would call him again if I needed help with any appliance.
Left us waiting for him for 4 hours & never showed up. Finally got ahold of him & he said "I'm busy" and became belligerent. Don't waste your time with him.
i was very pleased with the service I received from D1. I make a practice of doing business with smaller local companies as much as possible. My two drawer kitchen-aid dishwasher was fried after a power surge hit my home. I contacted Derek and we scheduled a service call. Derek was prompt, friendly and professional and his price was very fair. My dishwasher now works great! I will definitely use his service again in the future and recommend his service to others.
Had to file a BBB complaint. He charged me $225 for an igniter. The part did not work and resulted in me calling the fire department due to the emitting of gas throughout my home. He was contacted immediately as part was replaced on the day before Thanksgiving. He failed to respond for 5 days. Refused to call. Only sent text messages. Never apologized nor did he fix his mistake. He stated that he would come by but didn't. I want my money back. I also never received a receipt as I was informed that it would be emailed to me. I did keep my check that he cashed immediately.
Derek fixed my refrigerator when ice and water quit working. Was quick to get out and returned same day with part needed to complete repair. Also suggested that I make sure to change filter regularly as that may of caused the issue. Would recommend for repairs to appliance. Much cheaper than replacing!
Called D1 with refrigerator issues. They promptly diagnosed and repaired within 4 hrs. Fair prices. Will definitely recommend to any friends and family needing repairs.
Derek came out and took a look at our refrigerator as well as our washing machine. He explained everything he was doing in detail and gave me a fair price for the repairs. Highly recommend to use his services 5 stars.
Showed up during the window I was told, had parts on hand for my washer and refrigerator, price was reasonable he was kind and respectful, local, could not ask for more.
My refrigerator went out....never a pleasant moment. Derek came the next day, recognized the problem, had all the parts on hand, and took the time for a couple of extra repairs. I was happy :).
Set up two appointments to repair my dishwasher, he missed both. First one no call nothing until next day, friend with medical emergency. So I set up another appointment the following day, he asked that I let him know when I had left work, which by the way I had to leave early from my job TWICE. Second appointment missed no call, no text and won't answer the phone. DonSet up two appointments to repair my dishwasher, he missed both. First one no call nothing until next day set up another appointment the following day, he asked that I let him know when I had left work, which by the way I had to leave early from my job TWICE. Second appointment missed no call, no text and wont answer the phone! Done shame on me for giving him second opportunity. Good luck to those that can actually get serviced. Done.Shame on me for giving him second opportunity. Good luck to those that can actually get your appliance serviced. Wish there was 0 stars, terrible customer service and total lack of follow through.
My freezer was leaking and the ice maker stopped working. I called D1 and he came out within a couple of days. He was cordial, explained the problem, kept the area clean and fixed everything promptly. He was very affordable too. I would highly recommend D1 - this is the second time I have used him and will continue to call for our appliance issues.
Derek came out and fixed my stove. He came out the same day I called him and fixed it very quickly. I would definitely recommend him and have him again.
Derek lived up to all of the reviews that I read around Google and Yahoo. "Rated #1 in Northwest Indiana" and I see why. Thanks Derek!
One month ago Derek came out and looked at my dishwasher and diagnosed it has a bad pump. Took $172.00 to purchase a new pump on Nov.12th. It is now Dec 12th and I have yet to hear from him even after calling and leaving him a message on his answering machine. In his reviews this isn't the first time he has done this. I just want my money back. This review is actually rated NO STARS.
I had problems with my refrigerator, Derek came out the next day diagnosed the problem and ran out to Valparaiso to pick up the parts needed. He fixed the problem at a reasonable cost. I will call him again if any other problems come up with my appliances. Thanks.
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